Ways to Contact Customer Support Team at Online Casinos

Customer support
What is the most Appropriate Ways to Contact Customer Support Team at Online Casinos?

In any reputed online casino customer support is the most important service that every players needs while playing games be it pokies, table games or live casino games. If any online casino does not have a customer support then it is advised that you should not play at that particular casino. Because you need a help to answer your queries like how to bank and fund your online casino account; getting started to play games and above all how to get your winnings. Here is how to contact customer support of online casino.

The best online casinos of repute have great and friendly customer support with various modes of contact. You can contact them either by email, chat, phone, whatsapp, skype or by filling online form. These casinos offer such support 24/7 which means you can contact them with any of the above methods 24/7. For all you will need to do is to get in touch with that team by any one of this method and tell them your questions and get them answered.

Most appropriate Ways to Contact Customer Support Team

Royal Vegas Casino

1. Live Chat

Casino help
Live Chat

The best and easiest way to get in touch with the support team is to do instant chat with them. You will find that most casinos will have a link on their website or inside their casino software platform that will enable you to direct contact with their support team via a chat room. So click on that links and in a matter of seconds you will get the answers to your questions.

The instant chat service is best because you get your answers and doubts cleared at once and even they guide you step by step to get started in depositing or playing games as the chat window is opened side by and you keep on asking them in case of any issue you face while playing at the casino.

The other best method is telephone support or calling them on their toll free number. You can often find that when you do wish to make contact with a casinos customer support team at some of the busier times of the day or night there may be a delay in the support agents replying to instant chat messages. Then comes in handy is the toll free number or phone number they have on their online website as a customer support contact method.

Note that online casinos of repute have toll free numbers, as well as their phone numbers related to country.  Most of the online casinos also have international numbers which you can use in case you are out of the casino jurisdiction. But this international number you will have charges and you need to pay for dialing such numbers.

2. Toll free Numbers

Toll free numbers
Toll free numbers

These numbers are free and you can use them to clear your doubts.

Many players also use email as the option to contact customer support but this mode of contact takes time to reply to your queries. The customer support team needs time to reply to your emails so it is not one of the fastest methods of contact. It is because the casinos support team at the casino site you have chosen to sign up to and play at may be available 24 hours a day but the other departments at that casino site may only work normal office hours which only respond to emails so the delay in response.

3. Email


As such if you contact a customer support team via email, and they need to refer your questions or queries to another department, you may have to wait until such a time that the other department are in their office or in the building! That could by the way see you having to wait a couple of days if you contact a casinos support team via email over a weekend, so keep that in mind and never be too eager to get an instant response when you do choose email as you preferred way of contacting any casino site.

4. Skype


So the best option to suggest you is to have a live chat and if that is not possible for you then you can directly call them. You can even use skype to contact which is also faster than email.

5. FAQs


One thing but you should also try before indulging in any of the above described methods is to go through FAQ section of the online casinos as you will find many common questions and their answers that will satisfy your queries even before you make any live contact with the casino staff. But FAQ’s is not available in all casinos and you can find them only at reputed and best online casinos to make things easier for players.


Next time when you are unsure about any thing in your casino game play or need some help try the best appropriate method of contact.

About the author

Kamal Kaur